Effective Date: 08/10/2025

Welcome to Velicus Digital Marketing.

By accessing or using our website, services, or booking a consultation, you agree to be bound by the following terms and conditions. If you do not agree, please do not use our website or services.

1. Overview

Velicus Digital Marketing (“Velicus”, “we”, “us”, “our”) provides AI-powered assistants, automation solutions, and digital marketing systems designed to help small and medium-sized businesses improve efficiency, manage bookings, streamline communications, and enhance customer engagement (“Services”).

These Terms of Use apply to all users of the website and all clients of our Services.

2. Eligibility

You must be at least 18 years old and legally able to form a binding contract in Australia to use our Services.
By booking a consultation or using our website, you confirm that you meet these requirements.

3. Use of Services

You agree to use our website and Services only for lawful purposes. You must not:

Misuse, disrupt, or interfere with the functionality or performance of our systems or third-party platforms we use (including AI voice or automation systems).

Use our Services for fraudulent, unlawful, or unauthorised purposes.

Record, redistribute, resell, or reproduce any part of our Services, automation workflows, or training materials without written consent.

Input or transmit harmful or illegal content through our systems.

You are responsible for ensuring that any personal or customer data you input complies with applicable privacy laws, including the Privacy Act 1988 (Cth).

4. Consultations and Bookings

Consultation bookings are offered for educational and strategic purposes only. Booking a consultation does not guarantee access to our Services.
We reserve the right to assess suitability on a case-by-case basis.

You agree to attend your consultation on time. Missed appointments may not be rescheduled.

If your booking or demo involves an AI voice agent (e.g. “Jessica”), the call may be recorded or transcribed for training and quality assurance purposes. By proceeding, you consent to this use.

5. Payments

Where paid Services are offered, payment terms will be outlined in a separate agreement.
All fees are in Australian Dollars (AUD) unless otherwise stated.
Payments are non-refundable except as required by law or where explicitly stated in a service agreement.

6. AI, Voice & Automation Services

Our automation systems, including AI voice agents, operate in collaboration with secure third-party technology partners such as GoHighLevel and other AI service providers.

By engaging with these systems, you acknowledge that:

Some communications (e.g. AI voice calls or chatbot interactions) may be recorded or transcribed for operational, demonstration, or training purposes.

Any data collected via our AI systems will be handled in accordance with our Privacy Policy and in compliance with Australian privacy law.

You must not misuse or attempt to reprogram, replicate, or reverse-engineer our AI systems.

Velicus does not guarantee that AI or automation features will be uninterrupted, error-free, or available at all times. These systems are provided “as is”.

7. Intellectual Property

All content, branding, designs, text, graphics, audio, software, and materials on this website or within our Services remain the property of Velicus Digital Marketing or its licensors.

You may not copy, reproduce, distribute, or create derivative works without our express written permission.

8. No Guarantees or Professional Advice

Our Services aim to improve workflow, efficiency, and customer engagement through automation. However:

We do not provide financial, legal, or professional advice.

We do not guarantee specific business outcomes, results, or revenue improvements.

Use of our Services is at your own discretion and risk.

Business results depend on numerous factors beyond our control, including your business model, execution, and external market conditions.

9. Limitation of Liability

To the fullest extent permitted by law, Velicus Digital Marketing shall not be liable for any direct, indirect, incidental, or consequential loss arising from:

Use or inability to use our website, AI systems, or Services;

Delays, errors, interruptions, or data inaccuracies;

Business or operational decisions made based on information from our Services, consultations, or content;

Unauthorised access to your data resulting from factors beyond our reasonable control.

Nothing in these Terms excludes rights or remedies available under the Australian Consumer Law that cannot be lawfully excluded.

10. Privacy

We handle personal information in accordance with our Privacy Policy.
By using our website, voice systems, or Services, you consent to our data collection and handling practices.

11. Changes to Terms

We may update these Terms of Use periodically.
The latest version will always be available on our website. Continued use of our Services after updates are posted constitutes acceptance of the revised Terms.

12. Governing Law

These Terms are governed by the laws of New South Wales, Australia, and any disputes will be subject to the exclusive jurisdiction of the courts of NSW.

13. Contact Us

If you have any questions about these Terms, please contact us:

📧 [email protected]
📞 0489 274 644