Velicus Digital Marketing (“Velicus”, “we”, “us”, “our”) is committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy outlines how we collect, use, store, and disclose your personal information when you interact with us — including through our website, consultation bookings, and other services.
1. What Information We Collect
We may collect the following types of information:
Personal Information
Full name
Business name
Email address
Phone number
Booking and inquiry details
IP address or location data (when using our website)
Business Information
Trade or industry type
Staff or admin requirements
Notes captured during discovery calls or demos
Website & Usage Data
Pages visited
Time spent on the site
Referrer data (e.g. how you found our site)
We only collect information reasonably necessary to provide our services or to communicate with you effectively.
2. How We Collect Information
We collect personal information through:
Contact forms
Demo call bookings
Newsletter opt-ins
Direct communication (email, phone, SMS)
Analytics tools such as cookies and tracking pixels
3. Why We Collect Your Information
We collect, hold and use your information to:
Provide and improve our AI assistant services
Confirm and manage demo call bookings
Respond to enquiries or support requests
Send important service updates or marketing communications (opt-in only)
Improve user experience on our site
Comply with legal obligations
4. Disclosure of Information
We will never sell or rent your data.
We may share your personal information:
With third-party service providers (e.g. CRM, scheduling platforms) strictly for operational purposes
When legally required (e.g. government bodies or law enforcement)
If required to protect our legal rights or prevent fraud or abuse
All third-party providers are required to handle your data securely and in compliance with this policy.
5. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, or disclosure. This includes:
Secure servers and software
Role-based access control
Encrypted communications (SSL)
If there is a data breach, we will notify affected users and the Office of the Australian Information Commissioner (OAIC) where required.
6. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies (like Facebook Pixel or Google Analytics) to improve your experience and track conversions.
You can opt out of cookies via your browser settings, but this may limit your use of some features.
7. Marketing Communications
If you opt in, we may send you updates, offers, or helpful tips related to our services. You can unsubscribe at any time via the link in our emails or by contacting us directly.
8. Access & Correction
You may request access to or correction of your personal information by contacting us. We'll respond within a reasonable timeframe and make corrections where required.
9. Changes to This Policy
We may update this Privacy Policy as needed. The latest version will always be available on our website. Continued use of our site or services after updates constitutes acceptance.
10. Contact Us
If you have any questions or concerns about this policy or your personal data, please contact:
Velicus Digital Marketing
📞 0489 274 644
📍 Parcel Locker 10163 92561
25-27 Kooyna Circuit
Caringbah, NSW, 2229
All Rights Reserved Velicus Digital Marketing