Effective Date: 08/10/2025

Velicus Digital Marketing (“Velicus”, “we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly, securely, and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose personal information when you interact with us—whether through our website, voice AI assistant, consultation bookings or other services.

1. Information We Collect

We collect only the information reasonably necessary to provide our services and communicate with you effectively.

Personal Information

Full name

Business name

Email address

Phone number

Booking and enquiry details

Call recordings or transcripts from our AI voice assistant (“Jessica”) when you interact by phone

IP address or approximate location data when using our website

Business Information

Industry or service type

Operational needs (bookings, admin, communications)

Notes captured during consultations or demos

Website & Usage Data

Pages visited and time spent on our site

Referrer data (how you found us)

Device, browser and session details

2. How We Collect Information

We collect information through:

Contact forms and consultation bookings on our website

Voice calls handled by our AI assistant (“Jessica”) where you engage via phone

Direct communications such as phone, SMS or email

Analytics tools and tracking technologies (cookies, pixels, etc)

When you engage with our voice AI assistant, audio data is processed to recognise speech, generate responses and log interaction details. These recordings are stored securely and used only for operational, quality assurance or demo purposes.

3. Why We Collect Your Information

We collect, hold and use information to:

Provide, personalise and improve our AI automation and marketing services

Confirm and manage consultation or demo bookings

Respond to enquiries and support requests

Enable our AI voice assistant to handle calls, capture leads and book engagements

Send service updates, offers or educational content (only if you opt in)

Improve the functionality and performance of our website

Comply with our legal or regulatory obligations

4. Disclosure of Information

We do not sell or rent your personal information.

We may share information only in the following circumstances:

With trusted third-party service providers (for example: CRM, scheduling, telephony/AI-voice, hosting platforms) who assist us in operations. These providers act as data processors and are bound to handle your data securely in compliance with this policy.

When required by law or a government authority.

To protect our legal rights, enforce our policies or prevent misuse or fraud.

Some of our technology partners (including voice-AI/telephony service providers) may process or store data outside Australia. All such transfers are governed by data-protection agreements consistent with Australian privacy standards.

5. Data Security

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access or disclosure. These steps include:

Secure servers and cloud infrastructure

Encrypted communications (SSL/TLS)

Role-based access control and user authentication

Periodic security reviews and audits

If a data breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches (NDB) scheme.

6. Cookies & Tracking Technologies

We may use cookies, pixels and similar technologies (such as Google Analytics, Meta Pixel) to analyse website traffic, improve performance and deliver targeted content.
You can disable cookies via your browser settings but doing so may limit access to certain features of our website.

7. Marketing Communications

If you opt in, we may send you updates, offers or insights related to our services. You may unsubscribe at any time by clicking the link in our emails or by contacting us directly.

8. Access, Correction & Deletion

You have the right to request access to your personal information, ask for corrections or deletion. We will respond within a reasonable timeframe and update or delete records as required.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology or applicable laws. The most recent version will always be available on our website. Continued use of our website or services after changes indicates acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:

Velicus Digital Marketing
📧[email protected]
📞 0489 274 644
📍 Parcel Locker 10163 92561, 25-27 Kooyna Circuit, Caringbah NSW 2229

If you believe your privacy rights have been breached, you may also contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.