Effective Date: 17/06/2025

Privacy Policy

Velicus Digital Marketing (“Velicus”, “we”, “us”, “our”) is committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy outlines how we collect, use, store, and disclose your personal information when you interact with us — including through our website, consultation bookings, and other services.

1. What Information We Collect

We may collect the following types of information:

Personal Information

Full name

Business name

Email address

Phone number

Booking and inquiry details

IP address or location data (when using our website)

Business Information

Trade or industry type

Staff or admin requirements

Notes captured during discovery calls or demos

Website & Usage Data

Pages visited

Time spent on the site

Referrer data (e.g. how you found our site)

We only collect information reasonably necessary to provide our services or to communicate with you effectively.

2. How We Collect Information

We collect personal information through:

Contact forms

Demo call bookings

Newsletter opt-ins

Direct communication (email, phone, SMS)

Analytics tools such as cookies and tracking pixels

3. Why We Collect Your Information

We collect, hold and use your information to:

Provide and improve our AI assistant services

Confirm and manage demo call bookings

Respond to enquiries or support requests

Send important service updates or marketing communications (opt-in only)

Improve user experience on our site

Comply with legal obligations

4. Disclosure of Information

We will never sell or rent your data.

We may share your personal information:

With third-party service providers (e.g. CRM, scheduling platforms) strictly for operational purposes

When legally required (e.g. government bodies or law enforcement)

If required to protect our legal rights or prevent fraud or abuse

All third-party providers are required to handle your data securely and in compliance with this policy.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, or disclosure. This includes:

Secure servers and software

Role-based access control

Encrypted communications (SSL)

If there is a data breach, we will notify affected users and the Office of the Australian Information Commissioner (OAIC) where required.

6. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies (like Facebook Pixel or Google Analytics) to improve your experience and track conversions.

You can opt out of cookies via your browser settings, but this may limit your use of some features.

7. Marketing Communications

If you opt in, we may send you updates, offers, or helpful tips related to our services. You can unsubscribe at any time via the link in our emails or by contacting us directly.

8. Access & Correction

You may request access to or correction of your personal information by contacting us. We'll respond within a reasonable timeframe and make corrections where required.

9. Changes to This Policy

We may update this Privacy Policy as needed. The latest version will always be available on our website. Continued use of our site or services after updates constitutes acceptance.

10. Contact Us

If you have any questions or concerns about this policy or your personal data, please contact:

Velicus Digital Marketing

📧 [email protected]m

📞 0489 274 644

📍 Parcel Locker 10163 92561

25-27 Kooyna Circuit

Caringbah, NSW, 2229

All Rights Reserved Velicus Digital Marketing